Cancellation and Refund Policy

At Sansadhan Business Directory & Yellow Pages, we are committed to delivering transparent, fair, and customer-focused services to all registered businesses and users of our Online Business Directory platform. This Cancellation and Refund Policy outlines the terms governing Subscription cancellations (Silver, Gold or Platinum), Advertising Services (Digital Marketing, Lead Generation, Banner Placement), Web Services (Website Designing, Website Renewal), Verified Listings, Promotional Packages, and other Paid Services offered through our Digital B2B & B2C Business Directory & Yellow Pages. By purchasing any paid listing, advertisement, or promotional package, you agree to the terms stated in this policy. We encourage all users and businesses to review service details, pricing, benefits, and duration carefully before completing a transaction. Our goal is to ensure clarity and avoid misunderstandings regarding payments, renewals, cancellations, and refund eligibility. Sansadhan Business Directory provides both free and premium listing options; while free listings may be discontinued at any time by the business owner without financial obligation, premium plans and promotional services are governed by specific contractual timelines and payment commitments.

Cancellation requests for paid services must be submitted in writing via our official email or through the registered account dashboard. Businesses may request cancellation of auto-renewal at any time before the next billing cycle to prevent future charges. However, once a premium listing, featured placement, banner advertisement, or promotional package has been activated and published on our platform, the associated fee is generally non-refundable. This is because promotional visibility, digital marketing exposure, listing optimization, and technical processing are initiated immediately upon activation. In cases where a cancellation request is received before service activation or within a limited grace period (if applicable and mentioned in the service agreement), Sansadhan Business Directory may evaluate eligibility for a partial refund after deducting administrative, processing, and service charges. Custom marketing campaigns, SEO optimization services, content creation, and special promotional banners are considered customized digital services and are non-cancellable once work has commenced. If a listing is suspended or removed due to violation of our terms of service, misleading information, prohibited content, or non-compliance with guidelines, no refund will be issued. It is the responsibility of the business owner to provide accurate, lawful, and compliant information while using our Business Listing Website.

Refunds, where applicable and approved, will be processed through the original mode of payment within a reasonable timeframe, subject to banking and payment gateway processing schedules. Sansadhan Business Directory does not provide cash refunds under any circumstances. Any applicable taxes, transaction fees, gateway charges, or third-party payment processing costs are non-refundable. In the rare event of a duplicate payment, technical billing error, or unauthorized transaction verified by our internal review, we will investigate the matter promptly and process an appropriate correction or refund. We reserve the right to reject refund claims that do not meet eligibility conditions or are submitted beyond the specified timeframe. Subscription fees for completed billing cycles are non-refundable, even if the business chooses not to utilize the services during that period. Users are advised to maintain updated contact details and review renewal notifications to avoid unintended charges. Sansadhan Business Directory & Yellow Pages may modify this Cancellation and Refund Policy at any time to reflect operational, legal, or service-related updates, and revised policies will be published on our website with the effective date. Continued use of our services following such updates constitutes acceptance of the revised terms. For any queries related to cancellations, billing disputes, or refund requests, businesses may contact our support team through the official communication channels listed on our platform. We remain dedicated to maintaining fairness, transparency, and accountability while delivering valuable digital visibility and business promotion services to our community.